Privacy Policy

2.1. Controller of Data

Knockin.co is the ‘controller’ of your personal data. This means we decide how and why your data is processed any time you use our products or services. Please read this policy and make sure you’re happy with it before using our services.

3.1. Personal Information

We may collect personal information that you provide to us, including but not limited to your name, email address, and contact information when you fill out forms on our website or communicate with us.

3.2. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy and Cookie Consent Policy, unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely delete or anonymize it.

3.3. Data Sharing

We may share your personal information with trusted third parties to provide services on our behalf, such as processing payments, analyzing data, or delivering marketing communications. These third parties are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

3.4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze user behavior, improve our services, and personalize your experience on our website. For more information on how we use cookies, please refer to our Cookie Policy.

5.1. Level 1 - Basic Data (Low)

Information categorized under Level 1 represents data sourced from relatively simple and easily accessible sources. While we make efforts to ensure the accuracy of this data, it may lack thorough verification or validation processes. Users should exercise caution and consider additional verification for critical decisions.

5.2. Level 2 - Average Data (Medium)

Information categorized under Level 2 undergoes intermediate levels of validation and verification processes. While we strive for accuracy, there may still be room for error or inaccuracies. Users can generally trust the information provided at this level, but it's advisable to cross-reference with other reputable sources for important decisions or actions.

5.3. Level 3 - Accurate Data (High)

Information categorized under Level 3 undergoes rigorous validation, verification, and quality control measures. Users can have high confidence in the accuracy and reliability of the data provided at this level, making it suitable for critical decision-making and reference purposes.

5.4. User Responsibility

While we make every effort to provide accurate and reliable information, users are responsible for independently verifying critical details before relying solely on the data provided on our platform for important decisions or actions. We encourage users to exercise due diligence and consider their individual circumstances when using the information available on our website.

5.5. Limitation of Liability

Knockin shall not be held liable for any damages or losses arising from the use of information provided on our platform, regardless of the data integrity level. Users agree to use the information at their own risk and acknowledge that Knockin does not warrant the accuracy, completeness, or reliability of the information presented.

6.1. Legal Basis

We process your data based on legitimate interests, and consent (where you have opted-in to email marketing). Our legitimate interests include: - Providing and improving our services. - Enabling you to save property searches, claim your home, and carry out other tasks using your Knockin account. - Personalizing your experience of our services. - Learning from the way you use our services. - Making sure our services are secure.

6.2. Consent

'Consent' is when you give us your permission to use your data for a specific purpose. You can withdraw your consent at any time. Simply contact us, or amend your email preferences in your Knockin account.

7.1. Contact Details

We collect your contact details, including your address, email address, or phone number. We use this information to distinguish you from other users, contact you if necessary, and provide products and services to help you make the most of your home. If you sign up to receive property alerts, property tracking, or marketing emails, we’ll send them to your given email address.

7.2. Marketing Preferences

We collect electronic mail preferences, such as marketing via email and push notifications. We use this information to remind you of all the ways we can help and encourage you to use Knockin more often. We may also send you marketing emails and push notifications that are relevant to you.

7.3. My Property Information

If you use our My Home service, we'll ask you about your relationship to the property address. We may also ask for information about your property valuation and existing mortgage. Any data we collect from you will be used to provide products and services tailored to your home.

7.4. Audience Building

We use data to create different audience categories for those who share interests relating to the property market. These categories help us show you information online about properties we think you’ll like.

8.1. Cookies

Our website uses cookies and other similar technologies to monitor and improve our services and to personalize your experience. You can find out more in our Cookie Policy.

8.2. Third-Party Advertising

We allow some third parties, such as [mention specific third parties if applicable], to use cookies to collect information from our websites and apps for advertising and remarketing purposes. They use this to help us advertise Knockin on other websites and social media.

9.1. Your Data Choices

You can choose not to give us your data, turn off cookies, and tell us not to use your data for marketing. You can update your marketing preferences in your Knockin account, select ‘Unsubscribe’ in any email we send you, or contact us via [contact details].

10.1. Data Storage

We process and store your data at our UK offices and in third-party data processing facilities. Some third parties may be located outside the UK and the European Economic Area (EEA), and we take steps to protect your privacy and ensure compliance with the law.

10.2. Third-Party Processing

We share your personal data with trusted suppliers only when necessary. If these suppliers are located outside the UK and the EEA, we ensure data transfer safeguards.